Frequently Asked Questions

Do you accept insurance? How does insurance work?

To  determine if you have mental health coverage, the first thing you  should do is check with your insurance carrier. Call the member services  number on your insurance card. Ask about mental health, behavioral  health, and Employee Assistance services.

Check your coverage carefully and find the answers to the following questions: 

  • What are my mental health/behavioral health benefits?
  • Does my plan offer Employee Assistance Services covered @ 100%?
  • Do I need pre-authorization?
  • Is approval required from my primary care physician? 
  • What is my deductible?
  • What is my copay amount?
  • How many therapy sessions does my plan cover? 
  • How much does my insurance pay for an out-of-network provider? 
  • Is Beverly Bernzen on your provider panel?

Is Therapy Confidential?

The  law protects the confidentiality of all communications between a client  and psychotherapist. With a few exceptions, no information is disclosed  without prior written permission from the client. 

Some exceptions to this rule are required by law. Exceptions include:


  • If a therapist suspects an elderly person, a handicapped person or a minor may be abused or neglected the therapist is required legally and  ethically to report this suspicion to the appropriate authorities immediately. 
  • If a client is threatening serious bodily harm to another person, the therapist may give notification to prevent harm. 
  • If I am concerned that a person may harm him/herself, I will make every  effort to work with the individual to ensure their safety. If an individual does not cooperate, I may contact someone to take measures to prevent harm.
  • If anyone makes threats against Homeland Security in my presence, the threats must be reported to Homeland Security. 
  • If there is a court order signed by a judge requesting counseling records, I must respond to the judge.

What is a Licensed Clinical Social Worker (LCSW)?

A licensed clinical social worker has a masters degree in social work. Clinical social work practice focuses on counseling and psychotherapy. The LCSW license ensures the social work professional has sufficient experience to practice independently and has passed a criminal  background check. With an LCSW, a social worker may bill insurance for counseling services.

Clinical social workers are trained in psychotherapy. We help individuals deal with a variety of mental health and daily living problems. A clinical social worker has expertise in mental health assessments and treatment  planning. Social workers also identify support systems and help clients utilize community resources.

Is therapy right for me?

Seeking out therapy is an individual choice. Each person has an individual stress threshold. When their current stress exceeds their coping ability they may become symptomatic. They may have sleep difficulties, worry, mood changes or physical symptoms like headaches, gastrointestinal symptoms, or increased aches and pains.

Therapy is right for anyone who is interested in getting the most out of their life by taking responsibility, creating greater self-awareness, and working towards change in their lives.

There are many reasons why people come to therapy. Sometimes it is to deal with long-standing psychological issues, or problems with anxiety or depression. Other times unexpected changes in one's life such as a divorce or work transition prompt people to seek counseling. Therapy may address issues including depression, anxiety, conflict, grief, stress management, body-image issues, and general life transitions. A therapist can help provide insight, support, and new strategies for all types of life challenges. 

Do I really need therapy? I can usually handle my problems.

Everyone goes through challenging situations in life. Therapy is  for people who have enough self-awareness to realize they need a helping  hand. Assessing your current circumstances and consulting a counselor  helps you identify options to improve your life.  Therapy provides  long-lasting benefits and support to help you deal with the challenges  you face. 

How can therapy help me?

A number of benefits are available from participating in  psychotherapy. Therapists can provide support, problem-solving skills,  and enhanced coping strategies for issues such as depression, anxiety,  relationship troubles, unresolved childhood issues, grief, stress  management, and lifestyle adjustments. Counselors can help managing  personal growth, interpersonal relationships, family concerns, marriage  issues, and the hassles of daily life. Therapists can provide a fresh  perspective on a difficult problem or point you in the direction of a  solution. The benefits you obtain from therapy depend on how well you  use the process and put into practice what you learn. Some of the  benefits available from therapy include: 

  • Attaining a better understanding of yourself, your goals and values 
  • Developing skills for improving your relationships 
  • Finding resolution to the issues or concerns that led you to seek therapy 
  • Learning new ways to cope with stress and anxiety 
  • Managing anger, grief, depression, and other emotional pressures 
  • Improving communications and listening skills 
  • Changing old behavior patterns and developing new ones 
  • Discovering new ways to solve problems in your family or marriage 
  • Improving your self-esteem and boosting self-confidence 

What is therapy like?

Every therapy session is unique  and caters to each individual and their specific goals.At the initial  session I will gather information concerning the reason you made an  appointment, how your current circumstances affect your life, your  medical, family, and legal history. During this interview I will  evaluate if my skills match your needs or if a colleague is better  equipped to assist you. You will evaluate whether or not you are  comfortable working with me or if you prefer a referral. Research on  positive outcomes of psychotherapy indicate that how well the client and  counselor connect is more important than years of experience, training  or clinical method. Since personalities vary, some people may prefer a  referral to a colleague.

Here are some things you can expect out of therapy: 

  • Compassion, respect and understanding 
  • Hope and encouragement 
  • Strategies for enacting positive change 

What is your viewpoint on medications?

In some cases a combination of medication and therapy is the right course  of action. Working with your medical doctor you can determine what's  best for you. It is well established that the long-term solution to  mental and emotional problems and the pain they cause cannot be solved solely by medication. Instead of just treating the symptom, therapy addresses the cause of our distress and the behavior patterns that curb  our progress. You can best achieve sustainable growth and a greater  sense of well-being with an integrative approach to wellness.